1. Information We Collect

We collect personal information necessary to provide you with the best psychological care. This may include:
• Personal identification details: Name, date of birth, contact information (e.g., phone number, email, address).
• Health information: Medical and mental health history, assessment reports, treatment records, and other health-related data.
• Financial information: Payment details, insurance information (where applicable).
• Consent and communications: Any written consents, agreements, or communications between you and Clinic UNI.

2. Purpose of Collection

The information collected is used for the following purposes:
• To assess your mental health needs and provide psychological services.
• To tailor psychotherapy sessions and treatment plans to your specific needs.
• To maintain accurate medical and treatment records.
• To communicate with you regarding appointments, services, and your care.
• To process payments for services rendered.

3. Confidentiality

We understand the sensitive nature of the information shared during psychological assessments and therapy. All staff members at UNI are bound by strict confidentiality policies and professional codes of conduct to protect your privacy. At "UNI" Clinic, our professionals are bound by local laws and professional ethics to maintain the confidentiality of all clients. However, there are specific situations where confidentiality may need to be breached:

1. Suspected abuse of children, the elderly, or other vulnerable individuals.
2. Threats communicated to a professional about harm to identifiable individuals.
3. Self-harm or suicide risk communicated by the client.
4. Requests from the client to share therapeutic records with a third party, often for legal purposes.
5. Couples, family, and group therapy clients are legally obligated to respect the confidentiality of other participants. While the therapist will work to protect your confidentiality, complete privacy cannot be guaranteed when private information is shared in the presence of others during sessions
6. Supervised professionals may discuss cases with colleagues, but your identity will remain confidential. This is part of the clinical supervision process to ensure the highest quality care.
7. Clients under the age of 18 do not have complete confidentiality from their parents.
8.Other exceptions to confidentiality may include the use of electronic communications and unusual situations where printed or digital materials may be unintentionally exposed (UNI ensures all materials are destroyed according to legal requirements).

4. Data Storage and Security

Your personal and health information is stored securely in both electronic and physical formats. We employ security measures to protect your data from unauthorized access, disclosure, or misuse, as foreseen by laws in force in the Republic of Kosova.

5. Your Rights

As a client of UNI, you have rights regarding your personal information:
• Access: You may request access to your Signed Forms at any time.
• Correction: You may request corrections to inaccurate or incomplete information.
• Restriction: You may request that we limit the use or sharing of your information in certain situations.
• Withdrawal of Consent: You may withdraw consent to the collection and use of your information, but this may impact our ability to provide services.
To exercise these rights, please contact us using the information provided below.

6. Disclosure of Information

We will not disclose your personal or health information to any third party without your explicit consent, except in the following circumstances:
• Legal obligations: When required by law (e.g., court orders, subpoenas).
• Risk of harm: If there is a reasonable belief that disclosure is necessary to prevent harm to you or others.
• Emergency situations: In medical emergencies where your consent cannot be obtained.

7. Third-Party Service Providers

We may use third-party service providers to help manage our services, such as payment processors or secure data storage systems. These providers are bound by confidentiality agreements and are required to meet the same data protection standards we adhere to.

8. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely destroy or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Phone: +383 45 296 880
Email: uni.ambulanca@gmail.com